Terms and Conditions
should be by:
Cheque made payable to Andrew Howe
Postal order made payable to Andrew Howe
Cash (at buyer's own risk)
Cash on Collection (by arrangement)
Paypal/Debit or Credit Card via Paypal
Credit Card via STRIPE
Payment is required at the latest within 2 days of the date of invoicing. Please contact us within that period therefore if you have any problems with payment to see if we can sort things out - there are many reasons why a buyer is unable to pay within the specified period but we can do nothing if we are not notified that there is a problem. If neither payment nor satisfactory contact from the buyer is made within 2 days, we reserve the right to cancel the sale and relist the item for sale.
Important! Please do not send payments (PayPal, bank transfer or any other electronic means) without a prior agreement in writing from Time Pocket Watches. Monies sent for any service or product without an agreement will be refunded and incur a 20% administration and handling fee.
Most of the items on sale within the UK are sent with Free Shipping. Please contact us to enquire BEFORE THE SALE about the cost of shipping to your area and/or whether the item is available internationally and/or, for UK sales, if you require expedited dispatch/shipping.
International buyers should note that we are NOT prepared to ship items via surface mail because of the number of scams with regard to this method of shipping. We are happy to combine postage where appropriate.
Please also see note below under Shipping re "lost" items.
Will be within 3 days (for this purpose the word "day" means business or working day, ie. Monday to Friday in the UK) following receipt of CLEARED PAYMENT. We will email the buyer once the item is shipped. If you do not receive your item within 10 working days (2 weeks) of notification of shipping, then please contact us immediately.
Please note with regard to items "lost" in the post (UK), unless there are exceptional circumstances, we will only consider a full refund after a period of 5 weeks has elapsed from the date upon which the Post Office might reasonably have delivered the item (longer in the case of international sales). This is because items are often returned because the buyer failed to collect the item from the PO Sorting Office within the requisite period.
All items will be sent to the buyer's address notified at the time of sale (unless prior agreement is reached to the contrary). Please note that where an item is sent "Signed For" as above, it is the buyer's responsibility to make suitable arrangements for delivery or collection of their parcel. If the buyer fails to accept delivery or collect, and if the parcel is returned to us, we will only resend upon prior payment of the additional postage fees necessary to resend the item. If the buyer does not want to do this, we will refund the full cost of the item (but not the postage already actually paid for by us).
Care is taken to try to describe items as accurately as possible. The photographs within the listing also form part of the item description.
a) Buyer remorse Buyers wishing to cancel a sale because of buyer remorse must return the item to the seller undamaged and must be responsible for the return postage themselves. Once a returned item has been received and inspected by the seller and found to be in a satisfactory condition, an appropriate refund will be made.
b) Item not as described etc. If the item is not as described and/or is faulty and the fault has not previously been drawn to the attention of the buyer, the seller should be notified as soon as possible. Please note that in certain circumstances (e.g. cost of postage or bulk of item or insurer's requirements), it may be necessary for the buyer to send the seller photographs of any fault or damage and the packaging for the item prior to any claim being settled - it may not be necessary to return the item itself. In such case, photographs should be supplied as soon as possible in order for the claim to be considered.
Warranty period for watches is for 1 year (365 days) from delivery of the product. A warranty card will be enclosed with your watch, please keep this in a safe place as it is vital it be included in the event of a warranty claim return. Warranty is for parts and labour for any mechanical breakdown, it does not include damage (whether accidental or malicious). Returned watches are inspected upon return, if it is found to be deliberately damaged to invoke a warranty return, it will be deemed void and returned to the buyer.
I take pride in my work and will never knowingly sell sub-par or faulty pieces. I guarantee all my watches for a standard 1 year but often will help way past this point. I would not like to see a customer with a watch purchased from me that is not in good working order. I can often repair at cost or for just the return postage.
None of the above effects your statutory rights as a buyer.